Scottsdale’s Revenue Recovery team is dedicated to collecting delinquent revenues owed to the city through a fair and impartial process involving direct collection and citizen education. The Revenue Recovery team works hard to avoid interruptions in service and views disconnection as a last resort. Our team offers various financial assistance solutions through payment arrangements and/or social service resources. As needed, third party collection agencies are utilized.
For assistance with past due Utility, License (Business or Liquor), Alarm Permit accounts or payment options, please contact Revenue Recovery at 480-312-2705 for assistance.
Water Reconnection Process
Step 1: Make a Payment
| In Person | Cash, Checking, Credit or Certified Funds 7447 E. Indian School Road, Suite 110, Scottsdale, AZ, 85251 |
| Phone | Credit or Debit Card 3rd Party Payer Kubra: 1-866-421-8564 |
| Online | Debit, Credit, Bank Account |
Step 2: Request Reconnection
Once the past due balance has been paid in full, please contact Revenue Recovery at 480-312-2705 during business hours for reconnection.
- 8 a.m. - 4:30 p.m., Monday, Tuesday, Thursday, Friday
- 9 a.m. - 4:30 p.m., Wednesday
If you reach us outside of our reconnection business hours (weekend, holiday, or after 4:30 p.m.), please contact Water Operations at 480-312-5650.
Services can be subject to next business day Reconnection Service and an After-Hours Reconnection Fee.
Reconnection Property Security Message
Before the city can turn on your water, you must make sure all your faucets, taps, etc. are in the OFF POSITION. The city is not responsible for any water damage due to the property not being secured.
If your property has a fire sprinkler/suppression system, that system may not be functioning after the service is disconnected. Your homeowner’s insurance coverage may be adversely affected due to your fire sprinkler/suppression system not being operational. You should also be aware that the failure to have water service to a home or business is a violation of the building code and could result in the property being declared uninhabitable by a city building official.
Fee Schedule
- Disconnection Fee
$110 + Tax
- Tampering Fees and Notification
1st offense: $200 | 2nd offense: $400 | 3rd offense: $600 | 4th offense: $800 | 5th offense: $1,000
Per S.R.C. 49-30, tampering occurs when the city finds water usage at the meter after disconnection. Fee structure is based on a consecutive 12-month period
Per S.R.C. 49-23.2 the city Utility Billing department will send an email and USPS letter to the customer informing of the tampering fee and a reminder that per S.R.C. 49-30, if tampering is found again, your meter will be pulled and additional fees will be assessed.
Reinstallment of meter would be the next business day.
- Reconnecting
Per S.R.C. 49-30 at any point if the customer wants re-connection, the PAST DUE + DISCONNECTION FEE amount is due in full. All assessed fees are billed on the customer’s next bill.
Per S.R.C. 49-54, disconnection occurs when two (2) consecutive utility bills have not been paid in full. Prior to disconnection, customer will have received two (2) auto-calls, and one (1) disconnection notice via USPS to the address on file.
Other Revenue Recovery Information
Social Services Resources
Lien Payoff Requests
In qualifying cases, the city may file a lien. If you would like to pay all amounts due and request the lien be released, contact Revenue Recovery Department for assistance. All lien release request must be submitted as a written request via email or fax (verbal request are not permitted). All written requests must include a copy of the original lien and a payoff (good through) date.
Debt Setoff
The city may notify the Arizona Department of Revenue of its intent to seek an offset payment from a customer’s Arizona State Income Tax refund. A collection fee of $9.00 will be assessed to the final payoff amount.
Collection Fees and Charges
Any customer who has a delinquent account maintained by the city will be responsible for all costs incurred by the city in collecting those delinquent funds. The customer is responsible for paying any fees (i.e. AZ DOR Fee, Lien Filing/Releasing Fees, EPCOR Fee, etc.) that a Scottsdale delinquent account has incurred, including any cost associated with recovering the debt.
Third-Party Agency
If your delinquent account has been referred to a third-party agency, you must contact and pay them directly. Scottdale is currently contracted with Valley Collection Service, LLC.
| By mail | P.O. Box 10130, Glendale, AZ. 85318 |
| By phone | 623-931-4325 or 1-800-244-9665 ext. 216 |
| Pay online | pay.valleycollection.com |
If a delinquent account has been referred to VCS and the payment was made directly to the city, your utility account may have additional delinquent fees associated with our collection agency Valley Collection Services.
Last Updated: Nov 19, 2025