Information for Residents and Neighborhoods
Some short-term/vacation rental properties present challenges with noise and activity that is disruptive to Scottsdale's neighborhoods. State law severely limits the city's ability to regulate these properties.
What is and is not allowed at a short-term rental property?
The city empathizes with residents dealing with disruptive noise and behavior that can occur at short-term rental properties. However - it's important for residents to understand that:
Activities that are legal at your private residence are also legal at a short-term rental, such as hosting gatherings, enjoying outside activities, playing music at a reasonable volume and using on-street parking (unless there are private restrictions in place).
Short-term rentals (the same as with private residences) are not allowed to be used for nuisance parties, unlawful gatherings, or other criminal activity.
- A nuisance party is a social activity that causes substantial neighborhood disturbance, including excessive noise and traffic, public drunkenness, and disturbances of the peace and litter.
Read Scottsdale's Nuisance Parties & Unlawful Gatherings Ordinance (SRC 18-121) - Excessive noise is an activity or gathering that disturbs the peace or quiet of a residence or neighborhood from the perspective of a reasonable person of normal sensibilities, such as:
- Sound levels so loud it wakes you from sleep
- Sound levels that prevent you from watching television inside your home
What can I do if I’m having an issue with a short-term rental in my neighborhood?
Please note that reporting the same issue in multiple places simultaneously will not generate a quicker response – in fact it can slow the responses as staff work to clarify and collaborate on which issues need to be addressed.
When the people at a rental property are disturbing you through unreasonable noise, illegal parking, or other activity
Contact the rental’s emergency contact or owner. Emergency contact and rental owner information can be found at: STR.ScottsdaleAZ.gov.
If calling the emergency contact does not resolve the problem with behavior of the occupants of a rental property:
Contact the Scottsdale Police Non-Emergency Line at 480-312-5000.
Note: Police calls are prioritized based on the level of immediate emergency. Because nuisance parties and excess noise don’t usually meet the criteria of a high-priority call, it may be a little while before an officer responds.
When a property is operating without a license, or for issues with the property like lighting, overflowing trash, litter, or general maintenance and upkeep
Report property violations online via Scottsdale EZ or call Scottsdale Code Enforcement at 480-312-2546.
Note: Code Enforcement complaints are usually addressed within two business days.
This Good Neighbor Guide for Scottsdale residents and neighborhoods contains helpful information for residents who want to know more about the laws that apply to short-term and vacation rentals.
Within the confines of state law, the city continues its work to mitigate the negative impacts of some rental properties. See More information about Short-term/Vacation Rentals.