Position Overview
We are 9-1-1
9-1-1 professionals, also referred to as "dispatchers" or "call takers";, are often the first trained point of contact in an emergency. We are the lifeline between people calling for help and the officers who respond. We complete several tasks at the same time without skipping a beat.
As a Dispatcher, our work shifts can vary; days, evenings, weekends (24/7 operation). We provide customer service to a multitude of everyday callers and perform a variety of functions including:
- receiving, evaluating, prioritizing and relaying calls for public safety assistance
- dispatching appropriate units and coordinating response of emergency personnel
- operating a variety of telecommunications equipment including radio, telephone and computer aided dispatch systems
There are many satisfying and rewarding aspects of the position, as dispatchers make significant contributions to the safety and welfare of our citizens and police officers.