Maintenance and Prevention
- Find and Fix Leaks
According to the EPA, the average household loses more than 10,000 gallons of water each year through leaks - that's the same amount of water needed to wash 280 loads of laundry, take 600 showers or meet the average family's water needs for a month! Some leaks are slow and hard to detect, but even the smallest leaks add up.
Scottsdale Water and the Arizona Municipal Water Users Association have created a step-by-step Smart Home Water Guide to help you find leaks that are draining your budget and provide you with tips for efficient home water use.
The Smart Home Water Guide water guide is available through the Arizona Municipal Water Users Association (AMWUA) website, or you can request a hard copy of this and other Water Conservation publications online or by calling 480-312-5650.
- Fats, Oils and Grease
Over time, fats, oils and grease (FOG) from everyday cooking can clog the pipes in your home and in the public sewer system. FOG and food particles poured down the sink solidify in your pipes, eventually causing blockages that can send untreated wastewater backwards - out of manholes or back into your house! Overflows can create serious public health hazards, damage property and cause odor issues and expensive repairs. Helpful tips to prevent FOG from entering the drain:
- Pour cooking oils and grease into a small container with absorbent material, such as a paper towel or coffee grounds, and dispose of it in the trash.
- Scrape food from dishes into the trash (not the garbage disposal) and wipe down greasy plates, pots and pans with a paper towel before washing.
- Prevent food from entering your sewer by covering your kitchen sink drain with a strainer and limiting your use of garbage disposals.
- Limit your use of garbage disposals to reduce food particles that contribute to blockages.
- Using hot water to wash grease down the drain is not a solution. The grease will eventually cool and solidify in your sewer pipes.
- Protecting Pipes in Cold Weather
Frozen water in pipes can lead to expensive repairs, but a few simple preventative measures can help avoid many common problems homeowners face during extreme cold temperatures.
Protect Your Pipes
- Wrap any exposed pipes outside or in unheated areas of your home with some type of temporary insulation (a towel, blanket, small rug, etc.)
- Remove garden hoses from outside faucets
- Cover vents around the foundation of your home
- If you have a pool, set your timer for the pump to run between 9 p.m. and 7 a.m. Running water won't freeze.
- Turn off drip irrigation and sprinkler systems.
- Know where your property owner's cut-off valve is located and how to use it. The valve is located adjacent to the water meter box.
- Drip outside faucets 24 hours a day (5 drops per minute). This is not necessary unless temperatures are expected to be 28 degrees or below for at least 4 hours. (Be sure to turn off the faucets after the threat of freezing weather.)
- Open cabinet doors under sinks adjacent to outside walls.
What do I do if my pipes are frozen?
- If you turn on your outside hose faucet and no water comes out, it's likely your pipes have frozen. Check with a neighbor to see if they have water coming out of their hose faucet.
- If your pipes are frozen and are located in an area where they will get some sunshine they should thaw by mid-morning. If your pipes are frozen and are located in a shaded area it is likely that they will not thaw until after midday.
- If you detect that your water pipes have frozen and burst, turn off the water at the main shut-off valve and contact a licensed plumbing professional.
- Never try to thaw a pipe with a torch or other open flame. Water damage is preferable to burning down your house.
- Sewer Roaches
Scottsdale Water manages a very aggressive sewer roach control program. We were one of the first cities to utilize an insecticide similar to latex paint that coats the walls of sanitary sewer manholes, eliminating the manholes as prime breeding grounds. Each treatment is effective for up to three years, but Scottsdale treats every manhole in the city every other year.
Quick Facts
- Roaches can enter your home in a number of ways - through air ducts, sewer cleanouts and cracks or openings in the foundation.
- They prefer dark, moist places and can slip into through spaces as thin as a dime.
- Without a consistent food or water supply, they'll quickly find another place to inhabit.
- Once inside your home, drains provide an ideal living environment for them.
Tips for Controlling Roaches in Your Home
- Keep drains covered if not used for long periods of time.
- Attach properly fitted door sweeps
- Store food, including pet food, in tightly sealed containers.
- Pour ½ cup of bleach down drains to keep them from drying out.
- Using a professional exterminating company to regularly treat your home both inside and out is encouraged. One-time treatments usually only provide temporary reductions.
- Check boxes and cartons before bringing them in from storage.
- Service Line Warranties
The city of Scottsdale has partnered with Service Line Warranties of America (SLWA) to offer protection to city homeowners for the water and sewer service lines that connect their homes to the city 's systems. The coverage is 100% voluntary, provided at no cost to the city of Scottsdale, and no public funds are used to promote or administer the program.
There are a number of private insurance companies that offer additional service line warranties. This type of insurance is a personal choice and we encourage you to check your current homeowner's policy before purchasing additional insurance or adding a warranty.
- Water Resources - Private Contractors
Scottsdale will be replacing approximately 7,500 water meters as part of its investment to infrastructure; there is no cost to customers. Scottsdale has hired Metering Services Inc. to perform this work.
To minimize impact to customers, residents do not need to be at home for the meter replacement work to be performed. However, a Metering Services Inc. employee will make a courtesy knock at the door to let residents know that the work will be performed, which will take approximately 15 minutes. Water service interruptions may occur during this time.
If you have questions or concerns about their work or to verify their employment, please call Customer Service at 480-312-5650.
FAQ
- Does someone need to enter my home to install my meter?
- No. All work can be completed without entering your home.
- What hours will Metering Services Inc. employees be working?
- Between the hours of 7 a.m. and 6 p.m. Monday through Thursday.
- How will I identify that the installer is an employee of Metering Services Inc.?
All Metering Services Inc. installers wear distinctive safety orange shirts or jackets and carry Metering Services Inc. badges. Their vehicles will display the name "Metering Services, Inc." and logo.